Summary
Refunds are issued only for genuine service failures — not for dissatisfaction with translation quality. Every refund claim is reviewed by a human against TechNoma Group's transaction logs. If a claim is verified, you may choose between a free re-translation or a full refund.
What is eligible for refund
A "full refund" below means the full amount you paid for the transaction (calculated as ¥500 × number of pages). You may claim a refund only if one of the following occurred:
- Server error — the system failed during processing
- No file delivered — you were charged but never received the translated document
- Corrupted output — the file is unreadable or will not open
- Wrong language — the output is not in Japanese (e.g., remained in the original language)
How to claim a refund
- Email info@technoma.net within 7 days of the transaction
- Include in your email:
- Your Paddle transaction ID (starts with
txn_…) - A screenshot clearly showing the issue
- A brief description of what went wrong
- Your Paddle transaction ID (starts with
- A human will review your claim by checking the screenshot against TechNoma Group's transaction logs and verifying the translation status for your transaction ID.
Where to find your transaction ID
- Shown on the download screen immediately after your translation is ready (with a copy button)
- In the Paddle receipt emailsent to your inbox right after payment (subject: "Your receipt from TechNoma Group" or similar)
If you cannot locate it, email info@technoma.net with the email address used at checkout and the approximate date/time, and TechNoma Group will help you look it up.
Resolution: you choose
If the human review confirms the failure, TechNoma Group will offer you two options — pick whichever you prefer:
A. Free re-translation
TechNoma Group re-runs the translation at no additional cost.
B. Full refund
The full amount paid (¥500 × pages) is returned to your original payment method via Paddle.
What is NOT covered
Refunds are not provided in the following situations:
- You uploaded a photo of a document (taken with a phone, tablet, or camera) rather than a proper scan or text-based PDF. Mobile photos often have poor OCR quality due to angle, lighting, glare, or low resolution — translations of these are sold as-is.
- You uploaded a blurry, skewed, or low-resolution scan where text was illegible to the OCR
- The translation was completed and delivered, but you are dissatisfied with the translation quality (AI translations are best-effort and TechNoma Group clearly discloses this)
- You uploaded the wrong file
- The translation has minor inaccuracies, typos, or stylistic differences from your expectations
- You changed your mind after a successful translation was delivered
- You request a refund without providing a screenshot or transaction ID
- The claim cannot be verified against TechNoma Group's transaction logs
Recommended file types
Translation quality depends heavily on the file you upload:
- ✓Text-based PDFs (created in Word, Google Docs, etc.) — excellent results
- ✓Clear scanned PDFs (from a flatbed scanner or scanning app like Adobe Scan, CamScanner with edge detection + perspective correction) — good results
- ✗Raw mobile photos of paper documents — poor results, not recommended
Processing time
Human review of refund claims typically takes 2–3 business days. If you select a refund, the amount is issued via Paddle and arrives in your original payment method within 5–10 business days, depending on your bank or card provider.
Chargebacks
Please contact TechNoma Group first before initiating a chargeback with your bank. TechNoma Group will work with you to resolve any verified issue quickly and fairly. Filing a chargeback before contacting TechNoma Group may delay resolution.
Contact
All refund requests and questions: info@technoma.net.